Privacy Policy

Distribution Royal BBQ Inc. (“Royal BBQ”, NEQ 1182150616), 101-265 rue Saint-Laurent, Saint-Eustache, Quebec J7P 5H7, is committed to protecting the personal information of its customers, in accordance with Quebec’s Act respecting the protection of personal information in the private sector.

Person in charge of the protection of personal information

Emmanuel Piano, President. For any question or request: info@royalbbq.ca.

Information we collect

When you place an order or create an account: name, shipping and billing addresses, email, phone number and order history.

Your payment card details are entered directly into our payment provider’s secure form. They do not pass through our servers and we do not store them.

How we use it

We use your information to process and deliver your orders, send you communications about your purchases (confirmation, tracking) and answer your questions. Only with your consent, we may also send you promotions; you can withdraw this consent at any time.

Sharing with third parties

We do not sell your information. We only share it with the providers needed to serve you, to the extent required:

• Payment: Clover (Fiserv), which processes card payments securely.
• Shipping: UPS, for deliveries outside our local delivery area (name, address, phone).
• Hosting: our website and its data are hosted on servers located in Quebec.

Some of these providers may process information outside Quebec. In that case, we make sure they provide adequate protection.

Cookies

Our site uses cookies required for it to work (cart, login, language) and, where applicable, audience measurement tools to understand how the site is used and improve it.

Retention and security

Your information is kept for as long as needed for the purposes above and our legal and tax obligations, then securely destroyed. The site is fully encrypted (HTTPS) and access to information is limited to the people who need it.

Your rights

You may at any time request access to your information, its correction or deletion, or withdraw your consent by writing to info@royalbbq.ca. If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec.

Last updated: October 30, 2026.